Tracking

Tracking Service

At Touch My Spot, we understand the importance of knowing the status of your order. Our comprehensive tracking service, provided through Royal Mail and Parcel Force, ensures that you can monitor your package every step of the way. Below is a detailed description of our tracking service.

How Our Tracking Service Works

  1. Order Confirmation:
  • Once you place your order, you will receive an email confirmation containing your order details. This email confirms that we have received your order and are processing it.
  1. Shipping Confirmation:
  • When your order has been processed and shipped, you will receive a shipping confirmation email. This email will include your tracking number and a link to the Royal Mail or Parcel Force tracking website, depending on the service used for your delivery.
  1. Tracking Your Package:
  • Click on the tracking link provided in your shipping confirmation email. You will be redirected to the Royal Mail or Parcel Force tracking page where you can enter your tracking number to view the latest status of your delivery.
  • Alternatively, you can visit the Royal Mail or Parcel Force website directly and enter your tracking number in the tracking tool to get real-time updates on your package.
  1. Real-Time Updates:
  • Our tracking service provides real-time updates on the status of your delivery. You can see when your package is dispatched, in transit, out for delivery, and delivered. These updates help you stay informed about the progress of your order.
  1. Delivery Notifications:
  • You will receive notifications via email at key points in the delivery process. These notifications may include:
    • Dispatch confirmation.
    • Out-for-delivery notification.
    • Delivery confirmation.

Benefits of Our Tracking Service

  • Peace of Mind: Know exactly where your package is at all times, reducing the uncertainty and anxiety of waiting for your order.
  • Transparency: Stay informed with real-time updates and detailed tracking information from Royal Mail and Parcel Force.
  • Convenience: Easily access tracking information through the link provided in your shipping confirmation email or directly on the Royal Mail or Parcel Force website.
  • Reliability: Trust in the reliability of Royal Mail and Parcel Force, known for their efficient and secure delivery services.

Frequently Asked Questions

  1. How do I find my tracking number?
  • Your tracking number is included in the shipping confirmation email sent to you once your order has been dispatched.
  1. Where can I track my order?
  • You can track your order using the tracking link provided in your shipping confirmation email or by visiting the Royal Mail or Parcel Force tracking page and entering your tracking number.
  1. What if I don’t receive my tracking number?
  • If you have not received your tracking number within 2 business days of placing your order, please contact our customer support team for assistance.
  1. Can I track my order internationally?
  • Yes, international orders shipped via Royal Mail or Parcel Force can be tracked using the same tracking number and links provided.
  1. What if my tracking information hasn’t updated?
  • Tracking information may take some time to update. If your tracking status has not changed for several days, please contact our customer support team for assistance.

Contact Us

If you have any questions or concerns about our tracking service, please do not hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with Touch My Spot is positive and satisfactory.

Touch My Spot Customer Support Team

  • Email: [[email protected]]
  • Phone: [0845 1390 358]
  • Business Hours: [Monday – Friday – 8.30am – 6.00pm ]
  • [Saturday 8.30am – 3.30pm ]

Thank you for choosing Touch My Spot. We are committed to providing you with excellent service and ensuring that your order is delivered safely and discreetly.