Shipping Information

At Touch My Spot we believe that buying Sex Toys should be as straightforward and hassle-free as possible, which is why we’ve put together this simple guide that answers all the commonly asked questions regarding the delivery of our wide range of sex toys ordered online through our website.

Delivery Service Description:

Shipping Options:

1 . Standard Shipping:

    • Delivery Time: 3-7 business days.
    • Cost: Flat rate or calculated at checkout based on location and order size.
    • Carrier: Major carriers Royal mail – Parcel Force.
    • Tracking: Included with all standard shipments.

    2 . Express Shipping:

    • Delivery Time: 2-3 business days.
    • Cost: Higher than standard shipping, calculated at checkout.
    • Carrier: Major carriers.
    • Tracking: Included for all expedited shipments.

    3 . International Shipping:

    • Delivery Time: Varies by destination, typically 7-21 business days.
    • Cost: Calculated at checkout based on destination and order size.
    • Carrier: International shipping partners.
    • Tracking: Included, but may vary by country.

    Discreet Packaging:

    • All orders are shipped in plain, unmarked boxes with no logos or branding, ensuring your privacy.
    • The return address is generic, with no indication of the contents or the nature of the store.
    • Billing statements list a neutral business name.

    Order Processing:

    • Processing Time: Orders are processed within 1-3 business days. During peak times or holidays, processing may take up to 3 business days.
    • Email Confirmation: Once your order is placed, you will receive an email confirmation. An additional email with tracking information will be sent once your order has shipped.
    • Cut-off Time: Orders placed before 2 PM (local time) are typically processed and shipped the same day. Orders placed after this time are processed the next business day.

    Tracking Your Order:

    • A tracking number will be provided via email once your order ships.
    • You can track your package through the carrier’s website.

    Delivery Issues:

    • Missing Packages: If your package does not arrive within the estimated delivery time, please contact our customer service team for assistance. We will work with the carrier to resolve the issue.
    • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact our customer service team immediately. We will arrange for a replacement or refund.

    Additional Information:

    • P.O. Boxes: We ship to P.O. Boxes.
    • Military Addresses: We support shipping to APO/FPO/DPO addresses.
    • Customs and Import Duties: For international orders, the recipient is responsible for any customs fees or import duties that may apply. Please check with your local customs office for more information.

    Example Statements for Customers:

    • “Choose from a variety of shipping options to suit your needs, from standard delivery to express delivery.
    • “We ensure discreet delivery with plain, unmarked boxes and a generic return address.”
    • “Track your order every step of the way with our included tracking services.”
    • “Fast and reliable international shipping available to over 100 countries.”
    • “Contact our customer service team for any delivery issues or concerns.”

    This detailed delivery service description aims to provide customers with all the information they need to feel confident and secure in their purchase and delivery experience.