Refund and Returns Policy

Returns Policy

At Touch My Spot, customer satisfaction is our top priority. We understand that sometimes you may need to return a product, and we are here to make the process as smooth and hassle-free as possible. Below is our comprehensive returns policy.

Eligibility for Returns

  1. Hygiene and Safety:
  • Due to the intimate nature of our products, we can only accept returns of unopened, unused, and sealed items. Once the packaging has been opened, we cannot accept the return for health and hygiene reasons.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We will arrange for a replacement or refund after verifying the issue.
  1. Incorrect Items:
  • If you receive the wrong item, please contact us within 30 days of delivery. We will provide instructions for returning the incorrect item and will send you the correct item as soon as possible.

Return Process

  1. Request a Return:
  • Contact our customer support team via email or phone to initiate a return. Provide your order number, the item(s) you wish to return, and the reason for the return.
  1. Return Authorization:
  • Our team will review your request and, if approved, will provide you with a Return Authorization (RA) number and return instructions.
  1. Shipping the Return:
  • Pack the item(s) securely in the original packaging, if possible. Include the RA number and a copy of your original invoice. Ship the package using a trackable shipping method to the address provided by our customer support team. The customer is responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.
  1. Inspection and Refund:
  • Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria. If approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that original shipping charges are non-refundable.

Non-Returnable Items

For health and hygiene reasons, the following items are non-returnable:

  • Opened or used items.
  • Items without original packaging or missing parts.
  • Personal lubricants, massage oils, and other consumable items.
  • Items marked as final sale or non-returnable at the time of purchase.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

Faulty Products

If a product is found to be faulty within the warranty period, please contact our customer support team for assistance. We may require a detailed description of the fault and photographs or video evidence to process the claim. If the item is deemed faulty, we will offer a replacement, repair, or refund at our discretion.

Cancellations

  • Before Shipping: If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed and shipped, we will cancel it and issue a full refund.
  • After Shipping: If your order has already been shipped, you will need to follow the return process outlined above once you receive the package.

Contact Us

For any questions or concerns regarding our returns policy, please reach out to our customer support team. We are here to assist you and ensure a positive shopping experience.

Touch My Spot Customer Support Team

  • Email: [[email protected]]
  • Phone: [0845 1390 358]
  • Business Hours: [Monday – Friday 8.30am – 6.00pm ]
  • [ Saturday 9.00am – 3.30pm ]

We appreciate your understanding and cooperation in adhering to our returns policy. Thank you for choosing Touch My Spot for your sexual wellness and pleasure needs!