Privacy Policy

At Touch My Spot, your privacy and security are our top priorities. We are committed to protecting your personal information and ensuring that your experience on our website is safe and confidential. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information: When you make a purchase or create an account, we collect personal details such as your name, email address, shipping address, billing address, phone number, and payment information.
Order Information: Details about the products you order, including product descriptions, quantities, and prices.
Technical Information: Information about your device, browser type, IP address, and browsing history on our website.
Communications: Records of your interactions with our customer support team, including emails, phone calls, and chat logs.

2. How We Use Your Information

We use the collected information to:

Process Orders: To fulfill and ship your orders, process payments, and provide order confirmations.
Customer Support: To respond to your inquiries, provide assistance, and improve our customer service.
Marketing: To send you promotional offers, newsletters, and updates about our products and services (you can opt-out of marketing communications at any time).
Personalization: To customise your shopping experience and recommend products that may interest you.
Analytics: To analyze website usage and improve our website’s functionality and user experience.
Security: To protect against fraud, unauthorized transactions, and other security issues.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies, and marketing agencies). These parties are obligated to keep your information confidential and use it only for the purposes specified by us.
Legal Requirements: We may disclose your information when required by law or to protect our rights, comply with a judicial proceeding, court order, or legal process.

4. Data Security

We implement a variety of security measures to ensure the safety of your personal information:

Encryption: All sensitive information (such as payment details) is transmitted via Secure Socket Layer (SSL) technology and encrypted in our database.
Access Control: Personal information is accessible only to authorized personnel who need it to perform specific job functions.
Regular Audits: We regularly review our security practices and update them as necessary to protect your data.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser (if you allow) that enable the site’s systems to recognize your browser and capture certain information.

Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them) to understand and save your preferences for future visits.
Managing Cookies: You can choose to disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain exceptions (e.g., if we are required to keep it for legal reasons).
Opt-Out: Unsubscribe from marketing communications by following the instructions in any promotional email or by contacting us directly.

7. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date at the top of this page.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

Touch My Spot Customer Support Team

Email: [[email protected]]
Phone: [0845 1390 358]
Business Hours: [Monday – Friday ] 8.30am – 6.00pm
[Saturday ] 9.00am – 3.30pm

Thank you for trusting Touch My Spot with your personal information. We are committed to safeguarding your privacy and providing a secure shopping experience.