Delivery

Delivery Policy

At Touch My Spot, we are committed to providing fast, reliable, and discreet delivery services to ensure your shopping experience is seamless and private. Below, you’ll find a comprehensive overview of our delivery policy, including shipping options, processing times, and more.

Shipping Options

1 . Standard Shipping:

      • Delivery Time: 3-7 business days.
      • Cost: Flat rate or calculated at checkout based on location and order size.
      • Carrier: Major carriers like Royal Mail – Parcel Force etc.
      • Tracking: Included with all standard shipments.

      2 . Expedited Shipping:

        • Delivery Time: 2-3 business days.
        • Cost: Higher than standard shipping, calculated at checkout.
        • Carrier: Major carriers.
        • Tracking: Included for all expedited shipments.
        • Delivery Time: Varies by destination, typically 7-21 business days.
        • Cost: Calculated at checkout based on destination and order size.
        • Carrier: International shipping partners.
        • Tracking: Included, but may vary by country.

        Discreet Packaging

        Your privacy is our priority. All orders are shipped in plain, unmarked boxes to ensure discretion. Our packages do not display our logo or any information that would indicate the contents of the package. The return address is listed under a generic business name.

        Order Processing

        • Processing Time: Orders are processed within 1-2 business days. During peak times or holidays, processing may take up to 3 business days.
        • Email Confirmation: Once your order is placed, you will receive an email confirmation. An additional email with tracking information will be sent once your order has shipped.

        Tracking Your Order

        You will receive a tracking number via email once your order ships. You can track your package through the carrier’s website.

        Delivery Issues

        • Missing Packages: If your package does not arrive within the estimated delivery time, please contact our customer service team for assistance. We will work with the carrier to resolve the issue.
        • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact our customer service team immediately. We will arrange for a replacement or refund.
        • Incorrect Addresses: Please ensure that your shipping address is correct when placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

        Additional Information

        • P.O. Boxes: We ship to P.O. Boxes.
        • Military Addresses: We support shipping to APO/FPO/DPO addresses.
        • Customs and Import Duties: For international orders, the recipient is responsible for any customs fees or import duties that may apply. Please check with your local customs office for more information.
        • Restricted Items: Some items may be restricted in certain countries or regions. It is the customer’s responsibility to ensure that the products ordered comply with local laws and regulations.

        Contact Us

        If you have any questions or concerns about our delivery policy, please do not hesitate to contact our customer support team. We are here to help and ensure that your shopping experience is positive and satisfactory.

        Touch My Spot Customer Support Team

        email – [email protected]